Healthcare

Translation Services for Managed Care Organizations (MCOs)

Accurate and culturally sensitive translations enhance your members’ understanding of benefits and access to healthcare services. Translation may benefit your existing and prospective members in the following ways:

• Increased enrollment and retention
• Improved member experience
• Decreased health disparities
• Improved medication adherence
• Improved healthcare outcomes

Comprehensive Language Services for Medicare and Medicaid Compliance

Eriksen helps managed care organizations translate key materials, such as enrollment handbooks and welcome packets, alerts on vaccinations and immunizations, and member surveys, ensuring accuracy and cultural sensitivity. With our tailored solutions, managed care organizations can enhance member experience and achieve and maintain compliance with federal regulations.

Comprehensive Translation Solutions for Healthcare Providers

Eriksen delivers high-quality translation services designed to support the communication needs of healthcare providers such as hospitals, hospital systems, community health centers, and other healthcare providers who serve a linguistically diverse patient population. From document translation and web content localization to subtitling and voiceover services for training and patient education materials, we ensure your messaging is clear and culturally relevant. Our array of services enables you to confidently engage with multilingual communities, improve patient outcomes, and ensure equitable access to vital healthcare services. Culturally accurate and appropriate communication is likely to increase patient retention and satisfaction.

Qualified Medical Translators

Translation for the healthcare industry requires medical expertise and a thorough understanding of cultural differences. Eriksen works with a strong network of highly skilled linguists specializing in healthcare translation. Our linguists translate healthcare-related materials in a clear and straightforward manner so that patients and their families with limited English proficiency can make educated decisions about care.

Making Healthcare Accessible: Braille, ASL, and More

From braille transcription and large print formats to captioning and audio description for videos, we help make information available to everyone. Our services include over-the-phone and in-person interpretation in more than 100 languages, including ASL, to facilitate clear communication with patients and their families. Additionally, we ensure your digital content—whether on websites, in documents, or via multimedia—complies with WCAG and PDF/UA accessibility standards. Our solutions empower managed care organizations and healthcare providers to create communications that are inclusive, effective, and accessible to all.

Ensuring Compliance with Language Access and Accessibility Regulations

Our translation and accessibility services help managed care organizations and healthcare providers meet important federal requirements for language access and accessibility.

• Title VI of the Civil Rights Act: Requires healthcare providers receiving federal funding to offer free translation and interpretation services for individuals with limited English proficiency (LEP).
• Section 1557 of the Affordable Care Act (ACA): Mandates that healthcare organizations take reasonable steps to ensure meaningful access to LEP individuals, including the provision of qualified interpreters and translated materials.
• Title II of the Americans with Disabilities Act (ADA): Requires that individuals with disabilities be offered meaningful access to facilities and programs.
• Section 508 of the Rehabilitation Act of 1973: Requires that digital content, including websites and electronic documents, be fully accessible to individuals with disabilities.

We can help you meet these legal obligations through our expert translation, interpreting, and accessibility services—ensuring clear, effective communication.

Confidential and Secure

We understand the importance of keeping member and patient information confidential. Eriksen has strict protocols to ensure that the data we handle remains safe. We execute legally binding agreements with all our employees and contractors that detail confidentiality and the appropriate use of client data. Our staff is trained in issues pertaining to data security and employs all appropriate measures to safeguard sensitive information. Our translation services allow healthcare providers to focus on the patient with confidence that clinical information is being translated with accuracy, confidentiality, and cultural sensitivity.

Proudly Woman-Owned and Government Approved

Eriksen Translations is certified as a woman-owned business enterprise (WBE) with the Women’s Business Enterprise National Council (WBENC), New York City and State, and the State of New Jersey.

• One of multiple approved contractors available on OGS contract award #23253 Language Services for translation and typesetting.
• An approved translation vendor with the State of Delaware.